We aim to make your shopping experience simple and convenient. Once your order is successfully placed and confirmed, we will process and dispatch it within the applicable processing timeframe.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Delivery timelines may vary for remote locations, during holidays, promotional periods, or due to circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase. Shipping charges may vary depending on the delivery location and order value.

4. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through your registered email address or phone number, where available.

You can use the tracking details to check the latest status of your shipment.

5. Delivery Address

Please make sure that your name, phone number, and complete delivery address are correct when placing your order.

We may not be responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

6. Delayed or Failed Delivery

While we work with reliable delivery partners, unexpected delays may occur due to weather conditions, courier issues, holidays, incorrect addresses, or other circumstances beyond our control.

If your order is significantly delayed, please contact our customer support team for assistance.

7. Damaged Package

If your package arrives damaged or appears tampered with, please contact us as soon as possible with relevant photographs and order details so that we can review the issue.

8. Contact Us

For questions regarding your order or delivery, please contact us using the contact information provided on our website.