We want you to have a positive shopping experience with our Glue-Free Cluster Lashes. Please read the following policy carefully before placing your order.

1. Return Eligibility

Due to hygiene and safety reasons, opened or used lash products may not be eligible for return.

Returns may be accepted for products that are:

  • Unused and unopened
  • In their original packaging
  • Received in a damaged or defective condition
  • Incorrectly delivered

2. Return Period

Return requests should be submitted within 7 days of delivery. Requests received after this period may not be accepted.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear photographs of the product and packaging.

After reviewing the request, we may offer a replacement, refund, or another suitable resolution.

4. Non-Returnable Products

For hygiene reasons, the following products may not be eligible for return:

  • Opened or used lashes
  • Products with damaged or missing packaging
  • Products altered or damaged after delivery
  • Products returned without prior approval

5. Refunds

Once your return or refund request is approved, the refund will be processed through the original payment method, where applicable.

The time required for the refund to appear in your account may depend on your bank or payment provider.

6. Replacement

If an eligible product is damaged, defective, or incorrectly delivered, we may provide a replacement subject to product availability.

7. Return Shipping

If the return is due to a damaged, defective, or incorrect product, we may arrange or reimburse the applicable return shipping cost, subject to verification.

For other approved returns, return shipping charges may be the customer’s responsibility.

8. Cancellation

Order cancellation requests should be made as soon as possible after placing the order. Once an order has been dispatched, cancellation may no longer be possible.

9. Contact Us

For return, replacement, or refund requests, please contact us using the contact details provided on our website. Please include your order number and relevant details so we can assist you promptly.